Terms of Service
Terms of Service
Last Updated: 25-August-2024
Welcome to Devatha Dental’s online store! These Terms of Service (“Terms”) govern your use of our e-commerce website and the purchase of dental equipment and supplies. By accessing or using our site and purchasing products through it, you agree to comply with these Terms. Please read them carefully before making any purchase.
1. Definitions
“We,” “Us,” or “Our” refers to Devatha Dental, operating the e-commerce platform for dental products.
“Website” refers to the e-commerce platform located at www.devathadental.com
“Customer,” “You,” or “User” refers to the individual or entity accessing our website or purchasing products.
“Products” refers to all dental equipment, tools, and supplies available for purchase on the Devatha Dental e-commerce platform.
“Services” refers to customer support, consultation, delivery services, and any other assistance provided by Devatha Dental.
2. Acceptance of Terms
By accessing or using our website and making a purchase, you accept and agree to be bound by these Terms. If you do not agree to these Terms, you may not use the website or its services.
3. Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to use our e-commerce platform and make purchases.
4. Account Registration
Registration: To make purchases, you may need to create an account. You agree to provide accurate and current information during the registration process and to update it as necessary.
Account Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account.
5. Product Information and Availability
Accuracy of Information: We strive to provide accurate and up-to-date product descriptions, images and pricing information on our website. However, we do not guarantee the accuracy or completeness of such information and reserve the right to correct any errors or omissions.
Availability: Product availability is subject to stock levels. We reserve the right to limit the quantity of any product or to discontinue any product at any time.
6. Orders and Payments
Order Placement: By placing an order, you make an offer to purchase the product(s) listed in your order at the price stated at the time of order. We reserve the right to accept or reject any order.
Pricing: All prices on our website are in INR (Indian Rupees) and are subject to change without notice. Prices do not include applicable taxes, shipping fees or import duties unless otherwise stated.
Payment Methods: We accept major credit/debit cards, UPI, bank transfers and other methods of payment as listed on our website. Full payment is required at the time of checkout.
Order Confirmation: After placing an order, you will receive an order confirmation email. This confirmation does not indicate acceptance of the order but merely acknowledges that we have received it.
7. Shipping and Delivery
Shipping: We offer shipping services to most locations within India. Shipping fees and delivery times will be calculated and displayed at checkout.
Delivery Time: Delivery times depend on the destination and the availability of the product. Estimated delivery dates are provided for your reference and may vary.
Shipping Risk: Once products are shipped, the risk of loss or damage passes to you upon delivery. It is your responsibility to inspect the products upon receipt and notify us of any damage within 48 hours.
8. Cancellations, Returns, and Refunds
Order Cancellations: Orders may be canceled before they are shipped. If an order has already been processed for shipment, cancellation requests may not be accepted.
Returns: You can return products within 14 days of delivery, provided they are in their original condition, unused, and in the original packaging. To initiate a return, contact our customer service team for return instructions.
Non-returnable Items: Certain items, such as customized equipment, are non-returnable.
Refunds: Refunds will be processed after the returned items are received and inspected. Shipping charges are non-refundable, and a restocking fee of 3% may apply.
9. Warranties
Manufacturer Warranties: Products sold through our website may come with manufacturer warranties. We facilitate warranty claims where applicable, but any warranty-related issues are ultimately the responsibility of the manufacturer.
Disclaimer of Warranties: Except as provided by the manufacturer’s warranty, all products are sold “as-is” and “as available.” We make no additional warranties or guarantees about the products sold on our website.
10. Limitation of Liability
To the fullest extent permitted by law, Devatha Dental will not be liable for any indirect, incidental, or consequential damages arising from your use of our website, products or services. Our total liability for any claim related to a purchase is limited to the amount paid for the product in question.
11. User Responsibilities
Compliance: You agree to use our products and services in compliance with all applicable laws and regulations. Products sold by Devatha Dental are intended for professional use by licensed dental practitioners.
Prohibited Uses: You agree not to misuse our website or services, including engaging in any illegal activity, attempting to breach our website’s security or infringing upon our intellectual property rights.
12. Intellectual Property
All content on the Devatha Dental website, including logos, images, text and design is the property of Devatha Dental and is protected by intellectual property laws. You may not reproduce or use any of our content without express written permission.
13. Privacy Policy
Your privacy is important to us. Please review our [Privacy Policy] to understand how we collect, use, and protect your personal data.
14. Termination
We reserve the right to suspend or terminate your access to our website or services at any time, with or without notice, for any reason, including violation of these Terms.
15. Dispute Resolution
If a dispute arises between you and Devatha Dental, we encourage you to first contact our customer support team for resolution. If the issue cannot be resolved, it will be subject to the exclusive jurisdiction of the courts located in Kozhikode, Kerala.
16. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or services after any changes indicates your acceptance of the new Terms.
17. Governing Law
These Terms are governed by the laws of India, and any disputes will be adjudicated under the jurisdiction of the courts of Kerala.