FAQs
This may answer many of your questions
FAQs
Here, we've compiled answers to some of the most commonly asked questions to help you learn more about our products, services and policies. Whether you're looking for information on our dental equipment, shipping details or support services, you'll find everything you need right here. If you don’t see your question listed, feel free to contact our customer service team for further assistance.
General Information.
Q: What do you do?
A: Devatha Dental is a leading provider of high-quality dental equipment and supplies, serving professionals across India through our specialised ecommerce store.
Q: Where are you located?
A: We are located in Kozhikode, Kerala. For exact directions, please visit our Contact Us page.
Q: What are your hours of operation?
A: Our hours of operation are from 10 am to 7 pm Mon thru Saturday. We are closed on Sundays, however you can order products through this online shop anywhere, anytime.
Q: What products do you offer?
A: We offer a wide range of dental equipments, supplies, tools etc. required for a dental clinic. Visit our Products page for a complete list.
Q: Do you offer product warranties?
A: Yes, all our products come with a standard manufacturer’s warranty. For more details, please refer to the product descriptions or contact our customer service.
Q: Do you provide installation and maintenance services?
A: Yes, we provide installation and maintenance services for all the equipment we sell. Our trained technicians ensure that your equipment is set up and running smoothly.
Q: How can I place an order?
A: You can place an order through our website, by phone, or by visiting our store. For online orders, simply add items to your cart and proceed to checkout.
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, bank transfers, UPI and cash payments for in-store purchases.
Q: Can I track my order?
A: Yes, once your order is dispatched, you will receive a tracking number via email, which you can use to track the status of your delivery.
Q: Do you offer shipping?
A: Yes, we offer shipping across Kerala and nationwide. Delivery times and charges vary based on your location and the size of the order.
Q: How long will my order take to arrive?
A: Delivery times depend on your location. Typically, orders within Kerala are delivered within [X] days. For other locations, it may take [Y] days.
Q: What should I do if my order arrives damaged?
A: If your order arrives damaged, please contact our customer service immediately. We will arrange for a replacement or refund as per our return policy.
Q: What is your return policy?
A: We accept returns within 7 days of purchase or product delivery in case of online, provided the item is in its original condition. Please refer to our Return Policy page for more details.
Q: How do I request a refund?
A: To request a refund, please contact our customer service with your order details. Refunds are processed within 7 days after receiving the returned item. (Check our ‘returns policy’ for more details)
Q: How can I contact customer support?
A: You can reach our customer support team via phone at +91 098469 95520, email at info@devathadental.com, or through our Contact Us page.
Q: Do you offer technical support for the products?
A: Yes, we offer technical support for all products purchased from us. Our team is available to assist with any issues you may encounter.
